FAQ’s

Can’t find your question here?

Contact us directly using the form at the bottom of this page, or call us (289) 231-8039

General Information FAQ’s

  • Yes, Align Decking Inc. is a licensed corporation registered in the province of Ontario and carries full comprehensive liability insurance. We are also 100% WSIB compliant.

  • Deck building is our passion! The Align Decking team brings over 30 years of combined experience creating beautiful, durable decks and outdoor living spaces across Ontario. Our expertise ensures your project is completed with craftsmanship, care, and attention to detail.

  • Yes! You can explore examples of our previous deck projects by visiting the gallery section on our homepage. It showcases a variety of our work, including different styles, materials, and design options, helping you envision the possibilities for your own deck.

  • Absolutely! We’re proud to have received numerous positive testimonials from satisfied customers. You can view authentic reviews on Google, HomeStars, Facebook, and the Trex PRO website. Simply search "Align Decking Reviews" on Google, or contact us directly if you'd like additional references.

  • Unlike many companies that juggle multiple jobs, we commit fully to one deck project at a time, ensuring personalized attention, clear communication, and unmatched craftsmanship. Our company owners are personally involved in every project, working directly on-site to guarantee meticulous quality control and complete customer satisfaction. With Align Decking, your deck isn’t just built—it’s thoughtfully designed, expertly constructed, and tailored precisely to your lifestyle and vision.

Warranty, Maintenance & Quality Assurance FAQ’s

  • Absolutely! Every deck we build is backed by our industry-leading 5-year craftsmanship warranty, reflecting our commitment to quality, reliability, and customer satisfaction. In addition, many of the premium decking products we install carry their own extensive manufacturer warranties, ranging from 25 to 50 years. This ensures your investment is protected and gives you complete peace of mind for decades to come.

  • We follow strict quality-control procedures and checklists at every stage of your project. Our experienced team adheres to clear, detailed guidelines that outline industry-leading building practices and standards. Additionally, every project is directly supervised by company owners, ensuring meticulous attention to detail, consistent communication, and outstanding results from start to finish.

Construction Process FAQ’s

  • Our calendar fills up quickly because we dedicate ourselves fully to one project at a time, ensuring your deck receives our complete attention and craftsmanship. We typically recommend booking several months in advance—especially in the busy spring and summer seasons. To secure your ideal project timeline, we encourage contacting us early!

  • Deck projects vary greatly in scope, but typically take 1–2 weeks to complete. Smaller decks can often be finished in just a few days, while more extensive or complex projects might require 4 to 6 weeks or more. For an exact timeframe tailored to your project, contact us today for a free, no-obligation consultation and detailed quote.

  • Most deck projects require building permits from your local municipality, especially if they exceed a certain size or height. Each municipality has different criteria. At Align Decking, we handle the entire permitting and inspection process for you—from preparing detailed plans to coordinating with municipal authorities. We ensure your project meets all local building codes and regulations, giving you peace of mind and a hassle-free experience.

  • Yes—we handle it all! From initial permit applications through final inspections, our team takes care of every detail. We'll coordinate directly with your local municipality, obtain all required permits, and manage inspections throughout the process. Our goal is to make your deck-building experience seamless and stress-free from start to finish.

  • Typically, there’s nothing special you need to do to prepare your property. Our team handles everything from start to finish, including site preparation and cleanup. If any minor preparations are required—like moving furniture or temporarily relocating plants—we'll discuss these details with you well in advance to ensure a smooth, stress-free experience.

  • We make every effort to minimize disruptions during your deck project. Our crews work strictly within permitted hours, maintaining a clean, safe workspace and always respecting your property. As an extra courtesy, we proactively contact your nearby neighbors before starting the project, providing them with information about the work and what to expect. Most homeowners find the process smooth and hassle-free, and neighbors appreciate our proactive communication.

  • We take pride in leaving your property as clean—or even cleaner—than when we arrived. All waste and debris are promptly removed and responsibly disposed of off-site. At the end of each project, our team thoroughly clears all construction debris, performs a detailed site clean-up, and ensures your property looks pristine and ready to enjoy immediately.

Cost & Financing FAQ’s

  • Absolutely! We provide detailed, transparent estimates outlining all project costs upfront—no surprises. Your quoted price is guaranteed for 30 days, giving you time to plan confidently. If any design changes occur during the project, we'll clearly communicate these adjustments through a formal change order, ensuring you're always informed and in control of your budget.

  • Yes, we offer flexible financing options through our trusted financing partner, Financeit. This allows you to build your dream deck without delay, while comfortably managing your budget. Visit our financing page to learn more about available payment plans and easily apply online.

Materials & Sustainability FAQ’s

  • We use high-quality materials customized to your deck design and preferences. For foundations, we install either poured concrete piers or structural helical piles to ensure long-lasting strength and stability. Deck surfaces typically include pressure-treated wood, composite decking like Trex, PVC, or specialty woods, all carefully selected based on your style, needs, and budget. Contact our friendly team today to discuss which materials are right for you!

  • Yes! We proudly offer eco-friendly deck materials, including composite decking made from 100% recycled materials, sustainably sourced wood, and FSC-certified products. For foundations, our helical pile systems provide superior strength with minimal soil disturbance. If sustainability matters to you, we'd love to discuss all our environmentally responsible decking options!

Design & Customization FAQ’s

  • Absolutely! Our experienced design team will work closely with you to create a custom deck tailored specifically to your vision and lifestyle. We also provide realistic 3D renderings, allowing you to clearly visualize your deck design and easily make changes before construction begins. Let us help bring your dream deck to life!

  • We make managing project changes easy and transparent. If you decide to adjust the design or scope during construction, we'll clearly document the modifications in a straightforward change order, ensuring you fully understand any cost or timeline adjustments. Our goal is to keep the process smooth and stress-free, providing clarity every step of the way.

Still have questions? We don’t bite!

If you have any questions about our services, please don’t hesitate to get in touch. We always try to respond as soon as possible, typically within a few hours. Use the contact form below, or call us at (289) 231-8039.